How to become a customer

The way in which you can become a customer of electricity from JP Elektroprivreda BiH depends on whether you are a customer who is:


Connected or will be connected to the transmission grid (voltage level of 110 kV and above)

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact the JP EP BiH Headquarters - Department of Supply for all information related to the change of the supplier. 

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Connected or will be connected to the distribution network (voltage level up to 110 kV) of JP EP BiH

JP Elektroprivreda BiH dd Sarajevo is an authorized distributor of electricity in seven cantons of the Federation of Bosnia and Herzegovina.

Canton Authorized distributor of electricity
Una-Sana Subsidiary “Elektrodistribucija” Bihać
Herzegovina-Neretva Subsidiary “Elektrodistribucija” Mostar
Tuzla Subsidiary “Elektrodistribucija” Tuzla
Sarajevo Subsidiary "Elektrodistribucija" Sarajevo
Bosnia-Podrinje Subsidiary "Elektrodistribucija" Sarajevo
Business Unit Goražde
Zenica-Doboj Subsidiary "Elektrodistribucija" Zenica
Central Bosnia Subsidiary "Elektrodistribucija" Zenica
Business Unit Travnik

Through these subsidiaries for distribution you can:

  • Become a new customer/generator of electricity, or obtain preliminary power permit, power permit, ensure connection to the distribution network, and sign contracts on connection to and utilization of the distribution network and supply of electricity.
  • As an existing customer for electricity, if necessary, submit a request for approval to amend the conditions of connection or change of electrical connections.

Before a construction of all buildings, the legislative acts prescribe obtaining of consent of the electricity distributor. These approvals are necessary to ensure the safety of all underground installations to avoid a new site or a facility jeopardizing the supply of existing elektricity customers, as well as to plan and provide legal connection for a new customer/producer of electricity.

For easier application and understanding of the process of approval of the connection from its construction to the signing of the contract, on this page you will find three groups of standard forms, whose names and contents fully correspond to the process and the specific needs of a new or existing customer/producer of electricity:

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Connected to the distribution network of other electric utility companies in BiH, and you want JP EPBIH to be your supplier of electricity

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact our authorized subsidiaries for all information related to the change of the supplier.

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