Customers and
electricity market

In this section you can find basic information about electricity market in Bosnia and Herzegovina, categories of customers who are free to choose their supplier of electricity, as well as the steps necessary to take to become our electricity customer, whether you are a customer connected to the distribution network of EPBiH or to the distribution network of other power companies that operate in the territory of Bosnia and Herzegovina.

Until recently, the generation, transmission and distribution of electricity in most countries were considered a natural monopoly, i.e. they were reserved activities where competition was not possible. The electricity sector was organized through vertically organized companies that were owned by the state that controlled all aspects of the performance of the electric utility activities. The power sector reform, which started in the nineties of the last century in the EU, and few years ago Bosnia and Herzegovina, basically comes down to the introduction of competition in the electricity sector, and the opening of the electricity market. The ultimate goal of these reforms is to achieve this through the introduction of competition, efficiency, competitive prices and raising of the level of power quality.

How to become
a customer

The way in which you can become a customer of electricity from JP Elektroprivreda BiH depends on whether you are a customer who is: Connected or will be connected to the transmission grid (voltage level of 110 kV and above), Connected or will be connected to the distribution network (voltage level up to 110 kV) of JP EP BiH or Connected to the distribution network of other electric utility companies in BiH, and you want JP EPBIH to be your supplier of electricity.


Connected or will be connected to the transmission grid (voltage level of 110 kV and above)

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact the JP EP BiH Headquarters - Department of Supply for all information related to the change of the supplier. 


Connected or will be connected to the distribution network (voltage level up to 110 kV) of JP EP BiH

JP Elektroprivreda BiH dd Sarajevo is an authorized distributor of electricity in seven cantons of the Federation of Bosnia and Herzegovina.

CantonAuthorized distributor of electricity
Una-SanaSubsidiary “Elektrodistribucija” Bihać
Herzegovina-NeretvaSubsidiary “Elektrodistribucija” Mostar
TuzlaSubsidiary “Elektrodistribucija” Tuzla
SarajevoSubsidiary "Elektrodistribucija" Sarajevo
Bosnia-PodrinjeSubsidiary "Elektrodistribucija" Sarajevo
Business Unit Goražde
Zenica-DobojSubsidiary "Elektrodistribucija" Zenica
Central BosniaSubsidiary "Elektrodistribucija" Zenica
Business Unit Travnik

Through these subsidiaries for distribution you can:

  • Become a new customer/generator of electricity, or obtain preliminary power permit, power permit, ensure connection to the distribution network, and sign contracts on connection to and utilization of the distribution network and supply of electricity.
  • As an existing customer for electricity, if necessary, submit a request for approval to amend the conditions of connection or change of electrical connections.

Before a construction of all buildings, the legislative acts prescribe obtaining of consent of the electricity distributor. These approvals are necessary to ensure the safety of all underground installations to avoid a new site or a facility jeopardizing the supply of existing elektricity customers, as well as to plan and provide legal connection for a new customer/producer of electricity.

For easier application and understanding of the process of approval of the connection from its construction to the signing of the contract, on this page you will find three groups of standard forms, whose names and contents fully correspond to the process and the specific needs of a new or existing customer/producer of electricity:


Connected to the distribution network of other electric utility companies in BiH, and you want JP EPBIH to be your supplier of electricity

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact our authorized subsidiaries for all information related to the change of the supplier.

Categories of
customers

According to the voltage level to which they are connected and consumer groups consumers of electricity are divided into the following categories: Customers connected to 110 kV and above, Customers connected to the 35 kV, Customers connected to the 10 kV and Customers connected to the 0.4 kV

According to the voltage level to which they are connected and consumer groups consumers of electricity are divided into the following categories:

  • Customers connected to 110 kV and above
  • Customers connected to the 35 kV
  • Customers connected to the 10 kV
  • Customers connected to the 0.4 kV

Customers connected to the 0.4 kV are divided into the following categories:

  • Households
    • Tariff group I (one-tariff)
    • Tariff group II (two-tariffs)
  • Other consumption
    • Tariff group I (customers with power metering)
    • Tariff group II (customers without power metering)
    • Tariff group III (one-tariff - nurseries, kindergartens, homes for children and the elderly ...)
    • Tariff group IV (two-tariffs - nurseries, kindergartens, homes for children and the elderly ...)
  • Public Lighting

 

The electricity
market

All customers of electricity from January 1st, 2015 are eligible customers of electricity by which they will get right to have free choice for electricity supplier.

All customers of electricity from January 1st, 2015 are eligible customers of  electricity by which they will get right to have free choice for electricity supplier.

In accordance with the permits for performing supply of electricity, issued by Regulatory Commission for Energy in Federation of Bosnia and Herzegovina (FERK), JP Elektroprivreda BiH  has the following:

  • supply of customers who have free chosen electricity supplier on electricity market
  • supply of end consumers who have not free chosen electricity supplier (service of public supplier)
  • supply of end customers in case when the chosen supplier stop to supply electricity for eligible customers (supply of reserve supplier)
Public supplier
Public supplier
The customers of electricity from category of households and other consumption / voltage level 0,4kV (small companies and commercial customers) who have not chosen their electricity supplier have right for supply of standard quality electricity as per economic transparent prices within the scope of universal services offered from public supplier.
More information
Reserve supplier
Reserve supplier
Reserve supplier is a supplier who has obligation to supply the eligible electricity customer in period not longer than 60 days, when the chosen supplier terminate /stop to supply the eligible customer. Public and reserve suppliers of electricity in Federation BiH have been appointed by Government of Federation BiH.
More information